Tower HouseThe Galena Territory
Details & FAQ

Before you book

Straight answers for first-time direct bookers: payment, cancellation, the pool, pets, house rules and getting here. These are the actual policies from our booking system and house rules.

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Booking direct

Why book direct instead of on Airbnb or Vrbo?

You book with us, the owners, on our own booking site. Payment runs through OwnerRez's secure checkout. There is no booking-platform service fee added at checkout: you see rent, cleaning, any guest or pet fees and taxes, and that is the total. You can also call or text us directly at (331) 330-5070 before and during your stay, instead of going through a platform's message system.

Is booking on this site secure?

Yes. Reservations, quotes and payments are handled by OwnerRez, a vacation rental booking system, and cards are processed through Stripe. We never see your full card number.

How do I see the total price?

Choose your dates, number of guests and any pets on the booking page. The quote shows rent, the cleaning fee, any per-guest or pet fees and taxes before you pay. There is a two-night minimum stay.

Payment and cancellation

How much is due when I book?

50% of the reservation is charged when you book. The remaining balance is charged automatically to the same card 120 days before arrival. If you book inside that window, checkout shows exactly what is due.

Is there a security deposit?

Yes. A $300 hold is placed on your card 2 days before arrival and released 7 days after departure. It is a hold, not a charge, unless there is damage or a rule violation.

What is the cancellation policy?

Cancel at least 90 days before arrival for a 100% refund. Cancellations within 90 days of arrival are not refunded. Travel insurance is offered at checkout if you want protection for the non-refundable period.

The pool, hot tub and sauna

When is the pool open, and is it heated?

The private saltwater pool is seasonal and typically stays open through the first week of November, weather permitting. It is closed in winter. Through September 30 it is heated daily from 10 AM to 8 PM to about 84°F at no extra charge; warmer, 88°F, is $25 per day on request. Starting October 1 the pool stays open but heat is optional: 86°F is $75 per day and 88°F is $100 per day. Message us before you arrive to arrange heat for your dates.

Are the hot tub and sauna available year-round?

Yes. The hot tub and the cedar barrel sauna run all year. Each holds up to four people at a time. The sauna takes about 30 minutes to heat up.

Is the pool safe for kids?

There is no fence; instead the pool has an automatic safety cover that must be closed whenever the pool is not in use. Children under 14 must be with an adult, there is no lifeguard, and there is no diving.

Pets

Can I bring my dog?

Yes, with prior approval. Up to 2 pets are allowed, and the pet fee is $300 per pet. Add your pets when you check availability so the fee is included in your quote. Pets are not allowed in the pool or pool area, they should use their own beds, and you must pick up after them.

Guests and house rules

How many people can stay?

A maximum of 10 guests, including children. There are three king beds and two queen beds across four bedrooms. Infants are welcome. The primary renter must be 21 or older.

Are parties or events allowed?

No. Events are not allowed, and smoking is not allowed.

Are there quiet hours?

Yes. No loud outdoor noise after 10 PM; The Galena Territory has on-site security, and a $500 fine applies if security is dispatched for noise. Exterior lights go off by 1 AM to protect the Territory's dark skies.

Is the home accessible?

The home is not wheelchair accessible. There are stairs between floors, including up to the tower room.

Arrival and your stay

What time are check-in and check-out?

Check-in is 4 PM and check-out is 10 AM. Late check-out is only possible if approved before your trip.

How does check-in work?

Self check-in with a lockbox. The code and arrival instructions are sent before your stay, along with the address.

Where do we park? Is there an EV charger?

There is free driveway parking for up to four cars and an EV charger on site.

Is there trash pickup?

There is no curbside trash service anywhere in The Galena Territory. Residents and guests take trash to the Territory's compactor using one of the three proximity cards in the kitchen. A $25 fee applies per bag left behind.

Can we use the Galena Territory amenities?

Your stay includes three proximity cards for the Owners Club amenities, one person per card. Additional guest passes can be purchased at the Owners Club office.

Getting here

What is winter driving like?

The Galena Territory is hilly and its roads wind through the woods, so snow and ice make a real difference. Check the forecast before you leave, give yourself extra daylight, and if you have a choice of cars, bring the one with all-wheel drive or good winter tires. From downtown Chicago the drive is about 2 hours 40 minutes in clear conditions; plan for longer in snow.

How far is downtown Galena?

About 13 minutes by car (8.4 miles) to Main Street, per Google Maps. See the location page for drive times to golf, skiing and wineries.

Still have a question? Call or text (331) 330-5070 or email towerhouseingalena@yahoo.com.

Ready to check your dates?

Live availability and the full price before you pay.

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Book direct

Choose your dates.

See live availability and the full price for the whole house, cleaning fee and taxes included, before you commit.

Two-night minimum (three on some holidays) · Up to 10 guests · Up to 2 pets, with approval

Questions first? Call (331) 330-5070 or email us. Payment and checkout are handled securely by OwnerRez.

Tower HouseSleeps 10 · Live pricing
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